Monday 1st June 2020

Bus passengers make over a million payments in first four months of contactless service

Published on February 7th, 2020

Littlepay, Ticketer and Go-Ahead report that the multi-operator, Tap On, Tap Off ticketing system they launched last September has reached more than a million payments. The scheme has processed these transactions in four months.

Littlepay worked with ticketing technology partner Ticketer to introduce Tap On, Tap Off readers to Go-Ahead’s Brighton & Hove and Metrobus fleets. Offering a simple way to pay for travel across both services, the system invites passengers to Tap On and Tap Off at the start and end of each journey using a contactless EMV payment method (Visa, Mastercard, Apple Pay, Google Pay).

The scheme saw the first deployment of Littlepay’s ‘multi-operator capping’ technology, which allows daily fare caps to be applied over multiple operators’ fare structures. Passengers automatically pay the best price for the journeys they make on the day after tapping on.

Passengers in three English counties – Sussex, Kent and Surrey – have embraced the ease and convenience of this new digital payments system, experiencing reduced boarding times and cost-savings as a result. Enthusiastic uptake has confirmed strong demand for fast, frictionless payment experiences.

  • Over 1 million Tap On, Tap Off transactions completed – 70,000 per week and rising
  • 34,400 passengers experienced savings as a result of fare caps
  • Tap-on, tap-off contactless used to pay for 29.2% of on-bus payments*
  • Less than 10% of passengers on Brighton & Hove buses are now paying with cash

Brighton & Hove Buses’ commercial director Nick Hill says, “Tap On, Tap Off contactless has made it even easier to use our services without passengers needing to know the fare or how many journeys they’ll make. This is reflected in the strong take-up locally and the fact that fewer people are paying by cash on the bus than ever before. In turn, that can make boarding quicker, helping to make everyone’s journey a little bit smoother.”

John Clarfelt, CEO of Ticketer, says, “By making bus travel more accessible and convenient, the benefits of Tap On, Tap Off are significant for everyone. Passengers have access to a new, convenient and economical payment method, boarding times are significantly reduced and operators further benefit from a new wealth of journey pattern data. It’s great to hear that passengers are increasingly embracing this technology and we are sure it will encourage more people to take the bus.”

Katy Taylor, Go-Ahead’s group commercial and customer director, adds, “Buses connect people to employment, education, and essential appointments. Offering capped fares via contactless makes it even easier for people to leave the car at home and make their journeys in a healthy and sustainable way. We’re really pleased with the positive feedback we have had from customers who have used our Tap-On, Tap-Off contactless, and will be rolling it out to other Go-Ahead companies to benefit more customers nationwide.”

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