Emergency clean-up company CleanSafe has transformed its business with an end-to-end mobile management system from BigChange. The cloud-based system combines back office management, customer service and accounting functions with live fleet monitoring and the latest mobile working technology.
CleanSafe field technicians have been equipped with telematics-linked rugged Samsung tablets running JobWatch; the BigChange system that provides apps for paperless mobile working.
70 CleanSafe field technicians provide a 24/7 emergency cleaning and restoration service with a 2 hour response time. All CleanSafe vans are fitted with BigChange satellite tracking that not only provides real time location to keep customer services up to date on each job, but also allows driver monitoring to encourage safer driving. Jobs are listed on the technician’s tablet that provide navigation to site and apps for safety, job management and reporting; eliminating all paperwork.
“The combination of tracking data, customer signature capture and before and after photographs mean that we have irrefutable evidence of every job completed. With the paperless, real time reporting we can invoice immediately and customers know what they will be invoiced,” says CleanSafe’s managing director Steve Broughton.
“With BigChange we are completely paperless and that provides big benefits in efficiency and productivity” says Caroline Bigg, finance director, CleanSafe. “We are a reactive business and the system helps considerably; our technicians no longer need to report to the office and during the day we can dynamically reschedule to optimise the mobile operation and improve response times.”
“BigChange provides a wealth of data that we simply didn’t have before and that means we can closely monitor and improve our performance across the board’” explains Bigg. “BigChange is a true end to end solution with everything completely integrated and that is tremendously beneficial as it means we can work fast and efficiently; no more paper, no more data entry, fewer customer queries and quicker invoicing.”
“We reckon BigChange saves up to two hours a day that we previously spent trying to sort out the day’s work and administration. All in all that probably equates to an extra job a day for a number of our operatives. Annually that equates to over a million pounds of extra income,” Bigg adds.