Market overview: The increase in international travel is having a severe impact on international airports.

Realising a seamless passenger flow is required to accommodate rapid growth without compromising the passenger experience.

The problem: Auckland Airport in New Zealand expects to host over 40 million passengers annually by the year 2044. Smooth passenger flow, both in the arrival and departure terminals as well as the concession and transit-waiting areas was required. In addition, traffic data on the roads surrounding the airport was needed.

Issues can result in delays for passengers, airport staff and airline crew, leading to disruptions to airport and airline operations. Therefore, in order to manage both passenger and road traffic flow the airport authority needed a bird’s-eye view of the entire system, as well as a detailed analysis of on-going issues.

The players: Veovo is the primary player. The company is owned by Gentrack Ltd, a provider of operations, revenue, passenger flow and concession data management software to over 135 airports worldwide.

Their BlipTrack queue and flow technology provide a cohesive view of people movements. Infrastructure consultants Beca was commissioned to extend the solution across the airport’s road infrastructure in order to provide a seamless picture of traffic flow information between the airport and the city centre.

The solution: Inside the airport, the solution provides metrics on passenger queue times and volume, as well as insight into passenger movement patterns throughout the international and domestic terminals’ departure and arrival processes. The same data benefits passengers by displaying wait times at security checkpoints, managing passenger expectations and reducing queue-related stress.

Outside the solution measures traffic flow between the city centre and the airport, generating real-time data on reliability, vehicle counts and travel time. It provides information about the mix of staff and passengers using the Park and Ride facility. This information is also analysed to help planning decisions for road network maintenance and infrastructure projects.

A smartphone app and the Web display real-time travel times between the city centre and the airport, thereby enabling road users to plan ahead, reducing both the risk of travellers missing their flight and airport employees coming in late for work.

The intelligence that the solution delivers has proved its value by providing automated alerts on delays on vulnerable corridors, real-time counts on traffic flows and delays, and knowledge on the origin and destination of vehicle movements into the airport and to terminals and car parks.

Business benefits:

  • Bird’s-eye view of the entire system
  • Detailed analysis of on-going issues
  • Multimodal traffic management
  • Faster travel times
  • Acceptable wait times
  • Less passenger stress
  • Real-time reporting
  • Detection of driving time anomalies

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